Draft — not yet reviewed by an attorney. This document was drafted to reflect what Famously Us actually does, but it has not been reviewed by a qualified lawyer and should not be relied on as final before public launch or before charging strangers real money.

Refund Policy

Last updated: August 26, 2026

The specific terms below (the 14-day window, etc.) are a starting business policy, not just a legal-review item — decide whether these numbers actually match what you want to offer before publishing.

Famously Us, a product of Weizware LLC, generates games specifically for your group, so refund requests are evaluated with that in mind.

1. Before You've Played

If you haven't started playing yet (on one screen or in Play Live), you can request a full refund within 14 days of purchase. Email refunds@famouslyus.com with the email address you used to purchase and the game's name.

2. After You've Played

Once a game has been played, we generally don't offer refunds, since the personalized experience was delivered. If something went wrong on our end — a technical failure that prevented the game from working, for example — contact us and we'll look at it.

3. How Refunds Are Issued

Approved refunds are returned to the original payment method via Stripe, typically within 5–10 business days.

4. Discounted Purchases, Credits, and Free Games

If you bought a game with a promotion code, a refund returns the amount you actually paid after the discount, not the full list price. A refunded promotion code is not reissued.

Free generations and referral credits are not purchases. They have no cash value and can't be refunded, exchanged, or converted to money — including when an account is closed.

5. Content Concerns

If a generated Card contains something inappropriate that made it past our review tools, tell us — we treat that as a product problem, not just a refund request, and want to fix it regardless of whether a refund applies.

6. Deleting Your Account

Deleting your account does not automatically refund past purchases, and it permanently removes your games. If you want a refund, request it before deleting — we keep a minimal record of completed purchases afterwards, but the game itself is gone.

7. Contact

Refund requests: refunds@famouslyus.com.